Zen Japanese Rock Garden
Replacement, Returns & Refund
We facilitate our customers with a 30 days Return or Replacement policy. It enables you to purchase items with a carefree attitude and have an amazing experience at cambioprcaribe.
Replacement, Return & Refunds:
- Contact us at firstname.lastname@example.org or through online chat for return we will try to solve as soon as possible.
- It is a mandatory part of the process to send pictures of the damaged/broken item. It will be greatly helpful if you send clear pictures of the defect.
- If the item is not faulty and you simply want to change it because of the size/color or disliking to the item, it can be returned once. The customer is accountable to pay the return shipping.
- PLEASE NOTE: We have mentioned all sizing details in each product link with exact measures in centimeter, please check this before placing the order and to avoid any unhappiness thereafter.
- Our quality control system is very reliable, but unforeseen incidents might happen. In the case of wrong color or size, immediately contact the customer support, also provide us with the pictures of the item to resolve the problem as soon as possible.
- Keep in mind that our sending & return address varies depending on your country and stock. Thus, we require that you follow the instructions provided by our team.
- In the case of used, washed, damaged or any other modification from the original condition of the item, we cannot guarantee swift results. The return policy strictly states these conditions as part of the item return policy. Any item without original condition along with packaging will not be accepted.
- Use cheapest tracked shipping options available in your country. In the case of an item being withheld at customs, we are not liable to pay for the tax/import duties of the item.
- For the return policy, you have to mention on the package as “Returned Product 0$ Value.”
- For any cancellation of the item, you have to contact us within 12 hours of placement of order. Items once shipped cannot be canceled.
- A Refund can only be issued if the item is returned with original tags, packing and undamaged condition. A tracking number must be provided to be eligible for refunds.
- Refund is re-imbursed depending on the initial payment method customer choose when making the order. PayPal refund are made within 3 days of receiving the item back at our provided return addresses which may vary depending on the location of customer to avoid high shipping charges. Credit Card Refunds takes around 10-15 days generally as this is usual bank time for refunds.
Please note that all sizing details are mentioned in each product descriptions with exact measurements in centimeter. We strongly recommend comparing measurements before placing your order to avoid return rates and increase customer satisfaction.
We offer worldwide delivery to North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.